Desktop Services Technician

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Job Description:
At Regions, our Desktop Services Technician II provides moderately complex technical user support and training to PC users.
This position requires the tracking of time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week.
Primary Responsibilities
Supports diagnosing, troubleshooting and remediating hardware and software issues on desktop, laptop, printer (MFP) and scanner devices
May assist in coordinating large PC moves
May program telephones for moves, adds and changes in the switches
Oversees removal of desired equipment and circuit disconnects
Assists in troubleshooting and installation of data devices and wiring
High school diploma or GED plus technical training
Four years related work experience
A valid driver's license
A+ Certification
The following skill sets are desired: thorough knowledge and skilled in technical evaluation and problem resolution, skilled in PC maintenance, troubleshooting, software installation and a solid understanding of Local Area Network/Wide Area Network (LAN/WAN) connections, thorough knowledge of designing and implementing standard computing solutions for both Desktop PC and Notebook Platform, skilled in providing technical support for hardware and software products, skilled in printer set-ups and drive mapping, excellent customer service and training skills, and good at troubleshooting and handling daily workload to meet service level requirements
Relevant certifications (i.e. HP, Lexmark, etc.)
Familiarity with Nortel PBX equipment, help desk and troubleshooting experience
Location:Hoover, Alabama

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