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Guest Services Associate

Job ID: 249670Guest Services AssociateHoover, AlabamaRegular / Rotating
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Additional Job Information
Title: Guest Services Associate
City, State: Hoover,AL
Location: St Vincent's 119 Hlth&Wellness
Department: Facility Support 001
Additional Job Details: PRN, Rotating, 0 hours, Weekly
About Us
St. Vincent's Health System, part of Ascension, is made up of St. Vincent's Birmingham, St. Vincent's Blount, St. Vincent's East, St. Vincent's St. Clair, St. Vincent's One Nineteen Health and Wellness, and the St. Vincent's Ambulatory Healthcare Network, which includes a wide range of services, from family care to home health. Together, we provide a special brand of personalized, compassionate care that balances high touch with high tech, meeting the needs of people in more than 40 communities.
Job Description
Job Summary:
The Guest Services Associate acts as a liaison between guests, staff and patients to respond to patient and guest information inquiries.
Responsibilities:
Receives, screens, routes and/or responds to all incoming inquiries for information, directions or concerns.
Receives guest suggestions and complaints and escalates through proper channels.
Provides patient information in compliance with The Health Insurance Portability and Accountability Act (HIPAA) requirements and organizational privacy policies.
Identifies and report issues of safety and maintenance.
Serve as visitor information and visitor receptionist. Check in guests and clients, use point of sale systems for transactions, scheduling, check-in and other assigned dutes.
Monitors and maintains inventory
Assists with events in the conference center and performs other duties as assigned.
Qualifications
Education:
HS or Equivalent
High school or GED required
Work Experience:
Customer service experience.
How To Apply
Applicants may proceed by clicking on the "Apply Now".
To apply later, return to the Career page at www.stvhs.com
In addition, you may apply via one of our Employment computers in the following locations:
Human Resources located at St. Vincent's Birmingham, 806 St. Vincent's Drive, Birmingham, AL 35205 (4thfloor in Building 1) 8:00am ? 2:00pm
Human Resources located at St. Vincent's East, 50 Medical Park East Drive, Suite 259, Birmingham, AL 35235 (2ndfloor) 8:00am ? 2:00pm
Administration office at St. Vincent's Blount, 150 Gilbreath Drive, Oneonta, AL 35121 9:00am-3:00pm
For questions or assistance with completing the online application, please contact Candidate Care at 855-778-6037.
Equal Employment Opportunity
As an equal opportunity employer, St. Vincent's and all its ministries comply with all applicable employment laws and regulations. In order to provide equal employment opportunities to all individuals, employment decisions at St. Vincent's and all its ministries based on merit, qualifications and abilities.
Employment decisions are made without regard to race, color, disability, protected veteran status, sexual orientation, national origin, age or any other characteristic protected by law.
If you have additional questions about your application process , you may contact Ascension candidate care at 855-778-6037..
Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
E-Verify Statement
St. Vincent's participates in the Electronic Employment Verification Program. Please click the E-verify link below for more information.
E-Verify (link to E-verify site)



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