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Team Member - 2nd Shift and Weekends

Overview
Overview of Position:
Team Member?is responsible for providing efficient, friendly service to Krispy Kreme patrons, as well as maintaining a professional store appearance, in order to ensure complete customer satisfaction and to reflect the high standards that Krispy Kreme Doughnut Corporation has set.
Responsibilities
Principal Duties and Responsibilities:
Answering questions and providing courteous service to customers
Taking and completing orders accurately and efficiently
Politely engaging in suggestive selling techniques
Accepting payment for product and delivering correct change
Inspecting product for quality according to Krispy Kreme company standards
Preparing all ingredients necessary for doughnut processing (glaze, fillings and icings - using the correct formula)
Restocking products to guarantee freshness
Performing sanitation duties in order to maintain an internal and external clean, safe and sanitary shop. Including but not limited to:
Sweeping and mopping all required areas inside the store.
Cleaning, sanitizing and stocking bathrooms
Cleaning and sanitizing tables and chairs in customer area
Emptying interior and exterior trash receptacles
Ensuring the parking lot and surrounding areas are kept clean
Washing windows
Unloading delivery trucks
Follow procedures and company standards as outlined in the Krispy Kreme Retail and Processing Specialist Training Workbooks
Answer telephone in a timely manner and utilize Krispy Kreme greeting procedures
Offer product samples to customers at GM's discretion
Other miscellaneous duties as assigned
Related Skills
Cross train in load out
Qualifications
Essential skills and Experience:
Excellent customer service skills required
Excellent communication skills required
Basic mathematical skills, enough to handle various sums of money, required
Basic literacy skills required
Pass a pre-employment criminal background check
Nonessential skills and Experience:
High school diploma or equivalent preferred
Physical Demands and work environment:
Physical Activity
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Carrying ? Bending ? Stooping ? Grasping ? Standing ? Twisting
Lifting ? Walking ? Communicating with customers and co-workers ? Sweeping
Writing ? Mopping ? Packing doughnut boxes
Physical Requirements
Lifting up to as much as 50 pounds occasionally; and up to 25 pounds frequently
Using cleaning materials and equipment
Ability to reach the counter or drive through
Must be able to grasp products without crushing
Visual/Audible Acuity Requirements
Must be able to read product boxes, labels and measuring devices
Must be able to communicate with and understand customers and co-workers
Working Conditions:
The worker is subject to inside environmental conditions
Un-air conditioned production areas may reach temperatures of 100 degrees for more than one hour
Worker is subject to noise in the production/processing area to the extent that they may have to shout to beheard
Krispy Kreme supports a diverse and drug-free workplace. EOE. E-Verify Employer.



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