Lifeline Specialist

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored for a set period of time. You may review, modify, or update your information by visiting and logging into the careers section of the system.
Job Description:
At Regions, the Lifeline Specialist provides guidance regarding bank products, policies and procedures via chat and online ticket inquiries.
Primary Responsibilities
Provides guidance to branch associates regarding bank products, services, operational policies/procedures, and transactions.
Provides Regions Connects support to Business Services, Commercial and Wealth Management associates
Proactively identify opportunities for process/training improvement
Maintains service and performance standards based on internal scorecard metrics
This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
High school diploma or GED
Three (3) years in a customer service or related support position
Strong verbal communication, written communication and interpersonal skills
Strong analytical and problem solving skills
Exceptional business written skills
Some college or college degree
Two (2) years branch platform and/or Contact Center experience
Extensive product, services, policy and systems knowledge with noted proficiency in Regions Connects, Online Banking platforms, and View reporting
Experience providing service levels via digital channels such as chat and email
Advanced PC skills including Microsoft Office Suite
Location:Hoover, Alabama

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