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Climbing Wall Operator

CLIMBING WALL OPERATOR
HOOV SFM LLC- Hoover Sportsplex Event Center
LOCATION: HOOVER, AL
DEPARTMENT: ADMINISTRATIVE COORDINATOR
REPORTS TO: GENERAL MANAGER
STATUS: FULL-TIME (EXEMPT)
HOOV SFM LLC ("HOOV") manages the Hoover Metropolitan Complex, a state-of-the-art multi-use property located in Hoover, AL just outside of Birmingham, AL. The complex encompasses the currently existing 10,500 seat Hoover Metropolitan Stadium, which is home to the SEC baseball tournament and Hoover High School football, the 155,000-sq. ft. Finley Center, which is home to 11 basketball courts or 17 volleyball courts, walking track, sports performance center, climbing wall (2018) and three (3) meeting rooms. The Finley Center hosts multi-court sports tournaments, trade shows, banquets, concerts and community events. In late 2018, The Hoover Metropolitan Complex will open the outdoor baseball fields, which will include five (5) full-size baseball/softball fields. In early 2019, five (5) soccer/lacrosse/multi-purpose fields, 16 tennis courts, a playground and a splash pad will open on the complex.
POSITION SUMMARY:
The Climbing Wall Operator is responsible for all aspects of the guest's climbing experience.
Primary responsibilities will include, but are not limited to the following:
Greet guests and complete check-in procedures
Process payments
Assign barcode key tags to each individual
Keep track of memberships and family units within Rock Gym Pro
Be knowledgeable about pricing, events offered, equipment, and all climbing structures
Know and enforce the facility's policies and procedures
Complete daily assignments before, during, and after each shift as directed by management
Provide excellent customer service at all times
Always be encouraging and positive to all climbers refrain from using negative words
Any additional tasks needed from management
MINIMUM QUALIFICATIONS
Flexible work schedule regular attendance is required
Excellent communication skills
Ability to maintain focus in a fast-paced environment
Ability to multi-task and prioritize
Ability to remain calm in difficult and stressful situations
Must work well with others and be team player
Commitment to the safety and well-being of others
WORKING CONDITIONS AND PHYSICAL DEMANDS
Must be able to stand for long periods of time
Must show proficiency in all climbing equipment and procedures
Must be able to lift 20lbs waist high
Must be proficient with computers, barcode scanners, webcams, and online waivers



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