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Events Team Member-Hoover Metropolitan Complex

EVENTS TEAM MEMBER
Sports Facilities Management, LLC- Hoover Metropolitan Complex
LOCATION: HOOVER, AL
DEPARTMENT: OPERATIONS
REPORTS TO: EVENT MANAGER
STATUS: PART-TIME
Sports Facilities Management, LLC ("SFM") and its affiliated company Sports Facilities Advisory, LLC ("SFA") (www.sportadvisory.com) are the leading resources for those seeking to plan, manage, and optimize sports, recreation, event, and entertainment centers. SFM is engaged to manage the day-to-day operations of world-class, community-focused sports and recreation centers, sports tourism and event-focused sports and recreation destinations, and sports and entertainment complexes throughout the world. Joining the SFA and SFM families is a commitment to join us in our mission to improve the health and economic vitality of the communities we serve. Collectively, our affiliated facilities have hosted more than 50 million visits in the past several years, and our portfolio is growing rapidly.
The Hoover Metropolitan Complex/ Finley Center ("HOOV SFM LLC" or "HOOV") is an SFM managed facility in Hoover, Alabama. The world-class facility includes an 155,000 square foot indoor facility that will have the capacity to host multi-court sports tournaments, trade shows, banquets, concerts and community events. The facility also features ten (10) state-of-the-art outdoor fields for baseball, softball, soccer, football, and lacrosse. Additionally, SFM manages the 10,000 seat Metropolitan Stadium home of the SEC Baseball Tournament and Hoover High School Football.
POSITION SUMMARY:
The Events Team Member is the first point of contact for all guests. The Events Team Member is expected to provide excellent customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings.
PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
Register guests for leagues, camps, clinics, drop-ins, etc
Knowledgeable about pricing, leagues and events
Assists with scheduling and coordinating all facility events and parties
Maintains inventory of paper goods, balloons, helium, party bags, giveaways and order supplies as needed
Adheres to party manual including party process, procedures and standard game/activity curriculum
Ensures guest satisfaction and a high level of guest service by providing timely and clear communication with party host about all party details
Resolves all guest concerns and complaints and/or direct to appropriate manager
Distributes collateral materials (flyers, etc.) to cross promote all facility programs
Maintains flyers in facility for parties, distribute to guests, program participants and cross market, as appropriate
Supports social marketing strategy to ensure optimal event promotion parties are promoted on local sites
Any additional tasks assigned by management
MINIMUM QUALIFICATIONS:
Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary
Excellent communication skills, both verbal and written
Ability to multi-task and prioritize in a high-volume, fast-paced environment
Must work well with others
Must take personal initiative for the betterment of the team and facility
Commitment to the safety and wellbeing of others
WORKING CONDITIONS AND PHYSICAL DEMANDS
Must be able to lift 20 pounds' waist high
May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
Will be required to operate a computer
Facility has intermittent noise



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