Operations Quality Manager - Hoover, AL

Operations Quality Manager - Hoover, AL
Hoover,Alabama,United States?thyssenkrupp Supply Chain Services NA, Inc.
LocationHooverPeriodPermanentContractFull TimeStatusLaufende RekrutierungJob ID0_GFT_US00557
Your responsibilitiesRepresent thyssenkrupp in a positive and professional manner by providing exceptional quality assurance support to customers both on and off site. Work directly with thyssenkrupp Management and Supervisors to ensure customer requirements are implemented.
Coordinate sorting, inspection and packing assignments as negotiated between the company and each respective client
Understand the needs of the client, and requirements for each specific assignment to ensure jobs are completed satisfactorily
Hire and schedule employees for assignments as necessary, ensure assignments have proper work instructions and employees are trained. Assign employees to various tasks required to complete a job successfully
Evaluate employees' job performance and address issues in a manner that is consistent with company policies and practices
Develop Team Leaders to assist in job start-ups, training of inspectors, and supervising work onsite
Handle customer inquiries about specific jobs, dealing with/investigating issues, complaints, and/or problems that arise. Know when to make decisions, or when to defer to higher authorities
Address problems and deal with conflicts that may arise amongst customers or employees as necessary
Document all information pertaining to various jobs, including all information surrounding customer contact, employee contact, issues, concerns or problems
Complete all required administrative duties, including reports and correspondence, as assigned for each respective customer and job
Develop relationships to lead to additional business opportunities within current accounts
Review monthly status of payment on accounts and follow up with the appropriate customer contact on those accounts with payments in arrears of 60 days or more. Communicate issue with the Credit Manager as appropriate.
The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Your profile? Strong leadership and multi tasking ability ? Excellent organizational skills ? A minimum of 4 years previous experience in a customer service and supervisory capacity ? Preferred experience in the Quality Services / manufacturing arena ? Understanding of measurement units and tolerancing; ability to train others in this area ? Computer literate, able to utilize MS Word, Excel and PowerPoint and email software
Our offer to you
Safety at work & Healthcare
Safety at work & Healthcare: Highest standards in occupational safety and health, comprehensive programs and measures for safety at work and preventive healthcare with comprehensive coverage and flexible options.
Security for the future
Financial security for your individual retirement plan.
Respect, recognition and appreciation of the contribution of everyone. Regular team - and social events.
Continuing development
Training and continuing developement options. Help to grow alongside with us, in personality and profession.
Compensation & benefits
We offer a lot: Fair working conditions and a reasonable, competitive compensation are the foundation for many more attractive benefits.
Open, tolerant and constructive work environment with a team consistent of diverse views and backgrounds.
We are looking forward to your application
We work together closely and respect each other, for over 200 years now and up till today. If that is just as important to you as it is to us, apply now!
thyssenkrupp Supply Chain Services NA, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, sex, race, color, religion, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law.
Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to contact us directly.
We are thyssenkrupp!At thyssenkrupp we have more than 158,000 employees in 79 countries and annual sales of ?41,5 billion. We are active in automotive engineering, logistics, plant technology, steel production, elevator manufacturing and much more. We work in large and small businesses all around the world ? but we always work together. We have over 200 years of experience in industry and the latest cutting-edge technology. We have a position that's right for you, that piques your interest, and that puts your skills to the test.

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