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Enterprise Applications Engineer

Jack Henry & Associates is seeking a qualified Applications Engineer for the ProfitStars - Lending Solutions team. You will be a part of an active IT Team that supports our internal Technical Support Reps, Development & QA groups, and Implementation Consultants providing financial clients with high-performing access to the Commercial Lending Center Suite (CLCS). Using proven technical IT knowledge and hands-on skill, you will install, test, update, monitor, maintain, document, and troubleshoot both hosted and on-premise servers and processes. Must be able to independently identify and resolve application and service issues. Overnight travel is sometimes necessary to attend company meetings and/or professional development conferences. If you are interested in this position, please apply on or before October 12, 2018.
This position is only open to being worked out of the Jack Henry office in downtown, Birmingham, AL.
MINIMUM QUALIFICATIONS
Must have a minimum of 18 months of hands on technical work experience in areas such as: servers, networks, security, or enterprise applications.
Must be available to rotate with colleagues for after-hours (evening, weekend, and/or holiday) coverage.
PREFERRED QUALIFICATIONS
Bachelor's degree
Working knowledge of firewalls, routers, and active directories.
Experience with Citrix connections and SQL database.
ESSENTIAL FUNCTIONS
Provides customer support through the performance of on-site or remote installations, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of equipment and systems.
Checks out and approves operational quality of system equipment.
Performs on-site or remote customer work including design, installations, repairs, testing, upgrades and/or maintenance on technical products.
Identifies customers' needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
Instructs customers in the operation and maintenance of the system. Resolves customer problems and answers questions.
Serves as liaison between the company and customers.
Conveys customer feedback to technical design and engineering staff.
May provide ongoing application, network and security support including servers, firewalls, routers, active directories, etc.
Equal Employment Opportunity
Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.
Females, minorities, veterans, and individuals with disabilities are encouraged to apply.
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